Welcome Back FAQ
Can I drop-in or do I need a reservation?
Reservations are recommended, but drop-ins are welcome. Please book no more than one reservation per day, up to four times a week. If a spot opens up due to a “no-show”, you may be be allowed to take that reservation on a first-come, first-served basis. Call the front desk to check availability, 15 minutes past the hour. Current occupancy count available on this site and the RGPro Connect app.
When is a reservation considered a “no-show”?
If a customer does not check-in within 15 minutes of their reserved time slot, their reservation will be forfeited to guests waiting on standby.
What access will I have during my reservation?
Your reservation is for either the Bouldering area (upstairs), or the Roped climbing area (downstairs). Climbers may alternate between climbing zones upon request at the front desk, if the reservation capacity allows. Fitness areas can be used with either reservation type. Please be considerate of physical distancing guidelines while in the fitness areas.
Please Note: you will have access only to areas in which you are qualified to climb. In order to lead, top rope, and/or use the autobelays, you will be required to show proficiency.
Can I reserve a time for multiple people in the same time slot?
You may book an individual reservation for yourself and/or a friend.
How much time do I get to climb with a reservation?
Reservations are for 2 hour increments. This is two hours to climb AND handle the check-in process. We ask that you are mindful of your time prepping and packing up, as the next round of climbers will be entering the gym on the hour. You may not book back-to-back reservations. On your first visit back, please allow extra time for belay checks and/or account updates, if they are necessary.
Can I use member guest passes for other people?
Not at this time. We are prioritizing space for our members while max occupancy limits are in place.
Can I bring non-climbing guests to observe?
Not at this time. We do not have the capacity to allow for non-climbing spectators.
How do I check in/out? And why do I need to check out?
You will be checking-in at the front desk w/ your member card, as normal. We ask that you check-out, so we can keep an accurate pulse on the number of members in the gym at any given time.
Are you taking cash payments?
We are currently only accepting debit and credit cards.
What is the easiest way to register for a reservation?
Download the RGPro app, search for your home gym and create an account. Save your information to make it even faster!
Download at Apple Store or Google Play
What if I need to cancel or reschedule a reservation?
Please let the gym know via email or phone if you need to make changes to your reservation.
Are the cardio and free-weight areas open?
Yes! Fitness areas can be used with either reservation type. Please be considerate of physical distancing guidelines while in the fitness areas. There may be limited access to cardio equipment.
Are rentals available?
We have a limited supply of rental gear available. Use at your own risk.
When do I need to be wearing a mask? And what qualifies as a mask?
Masks are required while in the facility. Please save medical masks and respirators for health care workers and others in high-risk settings. Cloth masks are recommended. An easy alternative is any breathable, washable fabric, wrapped around your face so that a couple layers of fabric are completely covering your mouth and nose.
How does billing work when you open back up?
Regular dues will begin on 9/16. All-Access Members will pay pro-rated dues upon their first visit to the gym between 8/21 and 9/15.
North All-Access Members: For all members who were automatically frozen by VW upon our closure – If you choose to climb between August 24th and September 15th, your membership will become active upon your first visit, and you will be charged pro-rated dues. If you do not want to be billed on August 16th you must complete a member change form to freeze or cancel your membership by September 15th.
If you are a North All Access Member that has already submitted a member freeze form, your membership will stay frozen until your first visit back. Frozen memberships will be free of charge until further notice.
Redmond and Seattle All-Access Members: Redmond and Seattle All-Access members will have the same access to the North Gym. If you are a Redmond member, you will not be charged until your first visit to the North Gym, or until your home gym location opens. You will be notified with ample time prior to the first billing upon your home gym opening, in the event you wish to continue freezing. If you are a Seattle member, your membership is already active and valid at the North Gym.
If I’m not ready to come back what do I need to do to keep my membership frozen? And how long will these policies be in place?
For all North members who were automatically frozen by VW upon our closure–if you do not want to be billed on September 16th you must complete a member change form to freeze your membership by September 15th.
If you are an All-Access Member that has already submitted a member freeze form, your membership will stay frozen until your first visit back. Frozen memberships will be free of charge until further notice.
I’m not a member, how can I climb?
You are able to buy a day pass or 10-visit punch card online. You will be asked to purchase and pay when making your reservation.