Work for Us

Head Instructor 

The Head Instructor is to be in charge of all things in relation to classes and instruction for a Vertical World location in conjunction with the Regional Director of Instruction (RDI).

Responsibilities include but are not limited to 

  • Track class enrollment and communicate enrollment #s to RDI
  • Facilitate, implement, and schedule new class offerings
  • Regular check ins with RDI (at least quarterly)
  • Train all in house staff on instruction techniques for VW classes
  • Maintain outdoor gear and employee equipment
  • Scheduling and teaching private instruction
  • Keeps staff up to date on changes and or additions to the VW instructional programs
  • Communicate with management and marketing coordinators about promoting classes in need of marketing
  • Promptly respond to all email and other communications from clientele or VW staff
  • Communicate with Head Instructors at other VW locations for consistency of teaching practices and offerings
  • Observes and evaluates instructors teaching classes
  • Creates and keeps instructor records current and up to date
  • Perform annual reviews for instructors in conjunction with manager
  • Check website and in-house schedule to ensure schedule is consistently represented
Requirements
  • Self-motivated and able to act independently
  • High level of organization and attention to detail
  • Great communication skills
  • Ability to deal with difficult circumstances with a positive attitude
  • Intimate knowledge of climbing instruction, training, and technical access methods
Compensation/Wage/Perks
  • $17-19 DOE
  • Gym Membership
  •  Industry Discounts
Please send resumes to: kj@verticalworld.com
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FRONT DESK POSITION

The front desk staff is responsible for providing excellent customer service, communicating gym policies and procedures to all clientele, and ensuring that all policies are being enforced. Along with desk duties, staff will instruct at least three on-going youth programs per month.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
HOURS:
  • Full-time position
  • 32-40 hours per week
  • Availability weekday evenings and weekends
QUALIFICATION REQUIREMENTS:
  • Friendly and enthusiastic
  • Customer service and sales experience
  • Excellent communication and ability to work with a wide range of personalities
  • Knowledge of indoor climbing procedures and practices
  • Prefer previous climbing gym work experience (and use of Rock Gym Pro preferred)
  • Ability to supervise facility, follow and enforce rules and regulations
  • Display good judgement
  • Must be a competent climber
  • Ability to teach beginners
  • Ability to work with children
  • Good administrative skills and ability to enter and review membership contracts
  • Punctual, dependable, and reliable
  • First Aid Certified
DUTIES/RESPONSIBILITIES:
  • Communicate policies, procedures, and safety requirements, and enforce all gym policies
  • Risk management and floor supervision
  • Provide general instruction on climbing techniques in a fun and engaging way during open hours and group events
  • Give belay checks including all necessary documentation
  • Explain climbing equipment, techniques, and risk management methods
  • Maintain climbing equipment, including, but not limited to: cleaning equipment, holds, ropes, route tags, etc.
  • Ability to open/close the facility
COMPENSATION/WAGES/PERKS:
  • $15-$17 DOE
  • Gym membership
  • Industry discounts
Please send resumes to: kj@verticalworld.com