Work for Us
Thanks for your interest in Vertical World employment!
Mission Statement:
As a company we strive to provide the best customer service, route setting, music, and cleanliness to
our customers on a daily basis. We treat all customer interactions as if we are serving our friends or
family. We accomplish this by hiring employee associates who care about climbing and our customers
and provide them with the training and motivation to give great customer service.
We are currently hiring (click position for more info):
FRONT DESK STAFF
The front desk sets the tone of the customer experience at Vertical World (VW). It is the goal of the front desk employee to provide outstanding customer service to all that visit a VW location. This exceptional customer service must be paired with unwavering customer qualification and risk management. Blending those three entities is the core value and measure of success of a front desk worker. Along with these principles a front desk employee should be a flexible, energetic individual, who thrives in an active work environment and is willing to get any job done.
Location: Vertical World North
Hours: 6 – 28 hrs per week
Reports to: Gym Manager
Compensation: $20 – $22 hourly
This job description is not necessarily an exhaustive list of all responsibilities, skills, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, VW reserves the right to revise the job or to require that other or different tasks be performed.
Responsibilities:
- Customer interactions
- Communicating policies, procedure, safety requirements and enforcing all gym policies
- Providing in depth customer tours of facility
- Customer qualification
- Belay checks
- Lead checks
- Provide activity specific orientations based on customer experience/qualifications
- Risk management and floor supervision
- In depth knowledge of gym offerings
- Cleanliness of facility
- Including but not limited to mats, equipment, surfaces, retail, etc.
- Assist in maintaining climbing equipment such as ropes, route tags, holds, and other climbing and fitness equipment.
- Providing general instruction of climbing and climbing equipment in a fun and informative fashion
- Restocking retail area
- Work in other departments such as groups, events, and youth programs
Expectations/Values:
- Uphold the highest possible standard of customer service and hospitality
- Have great enthusiasm for the job
- Bring positivity to the work environment
- Work collaboratively with all VW staff to achieve our goals
- Show initiative to learn and adapt to situations to benefit VW and its climbers
- Always follow and enforce VW practices
Requirements:
- Minimum 12 month commitment
- Attend all required staff meetings and 1:1’s with supervisors
- Must be VW Lead Climb certified or able to pass test
- Current First Aid certification and Safesport certification (can be completed within first 3 months of employment)
Benefits:
- Free Membership
- Pro Deal and industry discounts
- Combined Sick/PTO
- Company matching retirement plan
To apply, send cover letter and resume to Maria.
EXPERIENCED ROUTESETTER
Routesetting exists at the core of the climbing gym industry and is an integral part of the success or failure of a climbing gym. Great routes/boulders influence every aspect of a VW facility. From setting routes for our everyday members, to providing excellent teaching tools for our instructional classes, as route setter, you are responsible for creating amazing customer experiences through your work. At Vertical World, all of our setters must adhere to a high level of route setting standards that are required to maintain our product excellence. This not only includes exceptional route quality, but also high standards of safety and a positive teamwork-centric environment. All safety procedures must be upheld to the highest level and mutual respect is required. Our setting team is comprised of a committed group of climbers dedicated to upholding a high level of quality and excellence. Crews sets 3-5 days per week. They set top ropes, lead climbs, and boulders, for all abilities, ages, sizes, and grade levels. As a setting team we will strive to create a setting program that produces accomplished setters through multiple learning and growth opportunities.
Location: Vertical World North
Hours: 24 –36 hrs
Reports to: Head Routesetter
Compensation: Between $22- $26 hourly
Work Location: 100% In-person
This job description is not necessarily an exhaustive list of all responsibilities, skills, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, VW reserves the right to revise the job or to require that other or different tasks be performed.
Responsibilities
- Setting 3-5 days a week
- Show up on time and ready to work
- Follow all VW safety protocols at all times
- Participate in all set up and tear down processes as outlined at each facility
- Stripping section of wall to be set for the day
- Washing dirty holds
- Setting the required number of routes/boulders problems that will meet VW’s standards of time, efficiency, and quality
- Maintaining a tidy, orderly, and safe setting area throughout the day
- Ensuring desired grade is hit consistently with initial skeleton
- Keep route management software up to date throughout setting day
- Forerunning
- Grading routes or boulder problems
- Being open to feedback and constructive criticism from peers and members
- Be willing to make necessary changes to your route/boulder o Ensuring all routes/boulders are not unnecessarily dangerous
- Hold sorting
- Hold room organization
- General maintenance of climbs and tags/tape
- Keeping up to date with training material from Head Setter
- Keep climbing wall surfaces and equipment up to VW and manufacturer standards
- Set for competitions and events
- Execute any tasks or goals from Head Setter or Gym Manager
Expectations/values
- Have safety at the forefront of every action
- Focus on the balance of efficiency of quality and strive to always become more efficient and more effective
- Hit grades that are assigned consistently
- Have a positive and collaborative attitude
- Be an exemplary team member
- Set high quality and engaging movement
- Strive to be a better setter every day and take opportunities for learning and growth when available
- Care the success of VW and the experience of the customer with every move
- Perform all tasks with an outstanding work ethic and pride for the job
Preferred Experience and Abilities
- Previous commercial setting experience
- Ability to set 2-3 rope routes and 5-7 boulders in a day
- High access rope skills
- Self-motivated, hard-working, and able to act independently
- Previous experience working in an environment where feedback/constructive criticism is welcomed and desired
- Ability to deal with difficult circumstances with a positive attitude
- Ability to lead climb
- Competition experience and USAC certification
Benefits
- Combined Sick/PTO accrual
- Free VW membership
- Paid professional development opportunities
- Access to industry pro deals
- Access to all Seattle area gyms
- Health care and dental if full time for 60 days
- Retirement plan after 2 years employment earning at least $5,000 per year
Intangible Benefits
- Access to high level mentorship
- Many opportunities to set USAC Championship level events
- Exposure to elite level climbing athletes of all ages
- Awesome access to outdoor climbing and other outdoor activities 😉
- A relaxed environment that encourages climbing outside, training for and competing in comps, and a very family style atmosphere.
To apply, please send resume and cover letter to Bret
ELEVATE ACCOUNT MANAGER
Elevate Climbing Walls is a small but growing construction company building a variety of climbing wall projects, from residential home walls to large commercial gyms. We’re looking for a highly motivated, hands-on individual to join our team who can manage multiple aspects of a project from start to finish, while also building and maintaining client relationships. If you’re someone with a mix of project management experience, a strong attention to detail, and some sales acumen, we’d love to hear from you! Please contact the Elevate Office with questions.
Job Description:
This is an in-person position, located in Kent, WA. As an Account Manager, you’ll be one of the go-to people for managing client accounts, working with the Senior Project Manager, ensuring project stay on schedule and budget. You’ll play a role in maintaining client relationships and securing new business. This is a multi-faceted position that requires a strong balance of organizational skills, communication abilities, and a proactive attitude. As we expand and evolve, there may be times when you’ll be asked to take on tasks that are outside of your usual responsibilities.
Key Responsibilities:
- Act as the primary point of contact between the client and the internal team on assigned projects.
- Maintain accurate project documentation, including timelines, required insurance documents, budgets, and change orders.
- Collaborate with in-house sales team to identify potential leads and develop strategies to convert them into customers.
- Assist in proposal preparations, estimates, and bids for potential clients.
- Develop and nurture long-term relationships with clients, ensuring high levels of satisfaction and repeat business.
- Communicate regularly with clients to provide updates and gather feedback.
Requirements:
- Experience in production or project management, in construction or a related field.
- Strong organizational skills and the ability to execute multiple projects simultaneously.
- Excellent communication skills, both verbal and written, with a customer-first attitude.
- Some sales experience or a strong desire to learn and grow in a sales role.
- Familiarity with project management software (e.g., Contractor Foreman, or similar) and Microsoft Office Suite.
Preferred Qualifications:
- A background in construction estimating or cost management is a plus.
- Familiarity with construction-related regulations and insurance compliance.
- Climbing or other outdoor industry experience.
Starting at $29-34/hr DOE
To apply, please send resume to the Elevate Office.
Vertical World is proud to be an Equal Opportunity Employer. Here at Vertical World, we do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We pride ourselves in creating an inclusive and welcoming community in our facilities.