Work for Us

Thanks for your interest in Vertical World employment!

Mission Statement:
As a company we strive to provide the best customer service, route setting, music, and cleanliness to
our customers on a daily basis. We treat all customer interactions as if we are serving our friends or
family. We accomplish this by hiring employee associates who care about climbing and our customers
and provide them with the training and motivation to give great customer service.

We are currently hiring (click position for more info):

ROUTESETTER

ELEVATE ACCOUNT MANAGER

EXPERIENCED ROUTESETTER

Routesetting exists at the core of the climbing gym industry and is an integral part of the success or failure of a climbing gym. Great routes/boulders influence every aspect of a VW facility. From setting routes for our everyday members, to providing excellent teaching tools for our instructional classes, as route setter, you are responsible for creating amazing customer experiences through your work. At Vertical World, all of our setters must adhere to a high level of route setting standards that are required to maintain our product excellence. This not only includes exceptional route quality, but also high standards of safety and a positive teamwork-centric environment. All safety procedures must be upheld to the highest level and mutual respect is required. Our setting team is comprised of a committed group of climbers dedicated to upholding a high level of quality and excellence. Crews sets 3-5 days per week. They set top ropes, lead climbs, and boulders, for all abilities, ages, sizes, and grade levels. As a setting team we will strive to create a setting program that produces accomplished setters through multiple learning and growth opportunities. 

Location: Vertical World North 

Hours: 24 –36 hrs 

Reports to: Head Routesetter 

Compensation: Between $22- $26 hourly 

Work Location: 100% In-person 

This job description is not necessarily an exhaustive list of all responsibilities, skills, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, VW reserves the right to revise the job or to require that other or different tasks be performed. 

Responsibilities 

  • Setting 3-5 days a week 
  • Show up on time and ready to work 
  • Follow all VW safety protocols at all times 
  • Participate in all set up and tear down processes as outlined at each facility  
  • Stripping section of wall to be set for the day 
  • Washing dirty holds 
  • Setting the required number of routes/boulders problems that will meet VW’s standards of time, efficiency, and quality 
  • Maintaining a tidy, orderly, and safe setting area throughout the day 
  • Ensuring desired grade is hit consistently with initial skeleton 
  • Keep route management software up to date throughout setting day 
  • Forerunning 
  • Grading routes or boulder problems  
  • Being open to feedback and constructive criticism from peers and members 
  • Be willing to make necessary changes to your route/boulder o Ensuring all routes/boulders are not unnecessarily dangerous 
  • Hold sorting 
  • Hold room organization 
  • General maintenance of climbs and tags/tape 
  • Keeping up to date with training material from Head Setter 
  • Keep climbing wall surfaces and equipment up to VW and manufacturer standards 
  • Set for competitions and events 
  • Execute any tasks or goals from Head Setter or Gym Manager 

Expectations/values

  • Have safety at the forefront of every action 
  • Focus on the balance of efficiency of quality and strive to always become more efficient and more effective 
  • Hit grades that are assigned consistently 
  • Have a positive and collaborative attitude 
  • Be an exemplary team member 
  • Set high quality and engaging movement  
  • Strive to be a better setter every day and take opportunities for learning and growth when available 
  • Care the success of VW and the experience of the customer with every move 
  • Perform all tasks with an outstanding work ethic and pride for the job 

Preferred Experience and Abilities 

  • Previous commercial setting experience  
  • Ability to set 2-3 rope routes and 5-7 boulders in a day 
  • High access rope skills 
  • Self-motivated, hard-working, and able to act independently 
  • Previous experience working in an environment where feedback/constructive criticism is welcomed and desired 
  • Ability to deal with difficult circumstances with a positive attitude 
  • Ability to lead climb 
  • Competition experience and USAC certification 

Benefits  

  • Combined Sick/PTO accrual  
  • Free VW membership 
  • Paid professional development opportunities 
  • Access to industry pro deals 
  • Access to all Seattle area gyms 
  • Health care and dental if full time for 60 days 
  • Retirement plan after 2 years employment earning at least $5,000 per year 

Intangible Benefits 

  • Access to high level mentorship 
  • Many opportunities to set USAC Championship level events 
  • Exposure to elite level climbing athletes of all ages 
  • Awesome access to outdoor climbing and other outdoor activities 😉 
  • A relaxed environment that encourages climbing outside, training for and competing in comps, and a very family style atmosphere. 

To apply, please send resume and cover letter to Bret

ELEVATE ACCOUNT MANAGER

Elevate Climbing Walls is a small but growing construction company building a variety of climbing wall projects, from residential home walls to large commercial gyms. We’re looking for a highly motivated, hands-on individual to join our team who can manage multiple aspects of a project from start to finish, while also building and maintaining client relationships. If you’re someone with a mix of project management experience, a strong attention to detail, and some sales acumen, we’d love to hear from you! Please contact the Elevate Office with questions.

Job Description:

This is an in-person position, located in Kent, WA. As an Account Manager, you’ll be one of the go-to people for managing client accounts, working with the Senior Project Manager, ensuring project stay on schedule and budget. You’ll play a role in maintaining client relationships and securing new business. This is a multi-faceted position that requires a strong balance of organizational skills, communication abilities, and a proactive attitude. As we expand and evolve, there may be times when you’ll be asked to take on tasks that are outside of your usual responsibilities.

Key Responsibilities:

  • Act as the primary point of contact between the client and the internal team on assigned projects.
  • Maintain accurate project documentation, including timelines, required insurance documents, budgets, and change orders.
  • Collaborate with in-house sales team to identify potential leads and develop strategies to convert them into customers.
  • Assist in proposal preparations, estimates, and bids for potential clients.
  • Develop and nurture long-term relationships with clients, ensuring high levels of satisfaction and repeat business.
  • Communicate regularly with clients to provide updates and gather feedback.

Requirements:

  • Experience in production or project management, in construction or a related field.
  • Strong organizational skills and the ability to execute multiple projects simultaneously.
  • Excellent communication skills, both verbal and written, with a customer-first attitude.
  • Some sales experience or a strong desire to learn and grow in a sales role.
  • Familiarity with project management software (e.g., Contractor Foreman, or similar) and Microsoft Office Suite.

Preferred Qualifications:

  • A background in construction estimating or cost management is a plus.
  • Familiarity with construction-related regulations and insurance compliance.
  • Climbing or other outdoor industry experience.

Starting at $29-34/hr DOE


To apply, please send resume to the Elevate Office.

Vertical World is proud to be an Equal Opportunity Employer. Here at Vertical World, we do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We pride ourselves in creating an inclusive and welcoming community in our facilities.