Work for Us

Thanks for your interest in Vertical World employment!

Mission Statement:
As a company we strive to provide the best customer service, route setting, music, and cleanliness to
our customers on a daily basis. We treat all customer interactions as if we are serving our friends or
family. We accomplish this by hiring employee associates who care about climbing and our customers
and provide them with the training and motivation to give great customer service.

We are currently hiring (click position for more info):

YOUTH PROGRAM SHIFT LEAD

YOUTH PROGRAM ASSISTANT COORDINATOR

ROUTESETTER

ELEVATE CLIMBING WALLS – CONSTRUCTION


YOUTH PROGRAM SHIFT LEAD

Vertical World has a longstanding legacy of producing the highest quality youth programs in the Region and has the reputation of being an industry leader in the category Nationwide. The Youth Program Lead (YPS) plays a crucial role in working with the Program Coordinator (PC) to uphold these standards. The position helps oversee daily activities in programs and the troubleshooting staffing challenges on various levels. It is the duty of the YPS to lead by example and help our program staff members deliver the highest level of climbing instruction and professionalism to all youth climbers. The YPS will uphold the exceptional legacy of the Vertical World youth climbing community. 

Location: North

Hours: 8-24. Full time requires other duties at VW 

Reports to: Youth Program Coordinator 

Compensation: $21 – $23 hourly 

This position alone is part time but may be combined with other positions to make a full-time position. This job description is not necessarily an exhaustive list of all responsibilities, skills, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, VW reserves the right to revise the job or to require that other or different tasks be performed. 

Responsibilities: 

  • Shift lead for programs  
  • Supports Program Instructors in their daily duties by: 
  • Answering questions 
  • Addressing concerns 
  • Being point of contact and getting questions or concerns to the PC 
  • Parent Complaints and criticism  
  • Ensure VW policies, procedures, and practices are followed 
  • Support Program Staffing 
  • Ensuring daily schedules are fully staffed 
  • Tracking late or missing instructors  
  • Informing relevant parties and finding solutions to shift needs 
  • Filling open shifts by subbing for classes as needed  
  • Assisting with skills tracking, notes, and upkeep of youth areas  
  • Roster Maintenance  
  • Ensuring all climbers on your day have CC, Waiver, Contracts, and Zero Balance 
  • Communicating with Instructors, Front Desk, or other parties of unique notifications, billing issues, program updates, or important information 
  • Assist with make-ups, wait list additions, and enrollment status maintenance 
  • Set up student billing configurations in RGP 
  • Communicates climbers missing 2+ classes to PC 
  • Provide and assist with staff training 
  • Ensure Client satisfaction 
  • Uphold Internal VW Compliance 
  • Communicate to parents and program members about special offerings, holiday schedules, and other special circumstances 
  • Outreach to marketing team to promote programs 
  • Attend camp fairs and other public outreach sources 
  • Assist with calendar management and newsletter  
  • Work front desk or other duties outside of core responsibilities 
  • Any task given by PC or gym management 

Expectations/Values: 

  • Uphold the highest possible standard of care and instruction 
  • Have great enthusiasm for the job 
  • Bring positivity to the work environment 
  • Work collaboratively with all VW staff to achieve our goals 
  • Show initiative to learn and adapt to situations to benefit VW and its climbers 
  • Implement age-appropriate lessons plans for students 
  • Plan for a balance of safety, technical skill, and fun in each class 
  • Always follow VW practices 

Skills: 

  • Thrives working in a team 
  • Self-motivated and able to act independently 
  • High level of organization and attention to detail 
  • Great communication skills 
  • Ability to deal with difficult circumstances with a positive attitude 
  • Great with kids and their families 

Requirements: 

  • Experience with Rock Gym Pro software or ability to quickly learn new software 
  • Experience working with youth climbers and their families 
  • Wide range of climbing skills knowledge 
  • Must be able to reliably commute to any VW location 
  • SafeSport Certified 
  • CPR/AED/First Aid certified 

Benefits: 

  • Free VW membership 
  • Pro Deal and industry discounts 
  • Combined Sick/PTO 
  • Company matching retirement plan 
  • Health Insurance if full time (30+ hrs/ week) 

To apply, please email a resume and cover letter to north-programs@verticalworld.com 


YOUTH PROGRAM ASSISTANT COORDINATOR

Vertical World has a longstanding legacy of producing the highest quality youth programs in the Region and has the reputation of being an industry leader in the category Nationwide. The Assistant Programs Coordinator (APC) plays a crucial role in working with the Program Coordinator (PC) to uphold these standards. The position helps oversee daily activities in programs and the troubleshooting staffing challenges on various levels. It is the duty of the APC to lead by example and help our program staff members deliver the highest level of climbing instruction and professionalism to all youth climbers. The APC will uphold the exceptional legacy of the Vertical World youth climbing community.

Location: Vertical World Seattle

Hours: 24 – 28 hrs per week as APC. Full time requires other duties at VW.

Reports to: Youth Program Coordinator

Compensation: $21 – $24 hourly

This position alone is part time, but may be combined with other positions to make a full time position. This job description is not necessarily an exhaustive list of all responsibilities, skills, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, VW reserves the right to revise the job or to require that other or different tasks be performed.

Responsibilities:

  • Program sign ups, cancellations, make ups, wait list additions, and enrollment status maintenance
  • Assist with:
  • Scheduling and staffing of programs
  • Finding substitutes when needed
  • Make sure schedule is correct on website and in house
  • Program paperwork processing and management like program contracts and any other documents
  • Logistics of summer camps and seasonal offerings
  • Checking in with program staff on a regular basis and assist with performing annual reviews
  • Shadow program staff and give constructive criticism when necessary
  • Update staff paperwork i.e. training documents, etc.
  • Assist in training new program staff and perform biannual training for program staff when applicable
  • Sub for classes as needed
  • Promptly respond to emails and communications from parents and program members about programs
  • Setting up program billing configurations in RGP and setting up and managing prorated amounts or special circumstances
  • Communicate to parents and program members about special offerings, holiday schedules, and other special circumstances
  • Outreach to marketing team to promote programs
  • Attend camp fairs and other public outreach sources
  • Present updates at staff meetings, coordinator meetings, and in the com log
  • Creating ongoing program resources
  • Class content and expectations, tasks, and games
  • Work front desk or other duties outside of core responsibilities
  • Any task given by PC or gym management

Expectations/Values:

  • Uphold the highest possible standard of care and instruction
  • Have great enthusiasm for the job
  • Bring positivity to the work environment
  • Work collaboratively with all VW staff to achieve our goals
  • Show initiative to learn and adapt to situations to benefit VW and its climbers
  • Implement age-appropriate lessons plans for students
  • Plan for a balance of safety, technical skill, and fun in each class
  • Always follow VW practices

Skills:

  • Thrives working in a team
  • Self-motivated and able to act independently
  • High level of organization and attention to detail
  • Great communication skills
  • Ability to deal with difficult circumstances with a positive attitude
  • Great with kids and their families

Requirements:

  • Experience with Rock Gym Pro software or ability to quickly learn new software
  • Experience working with youth climbers and their families
  • Wide range of climbing skills knowledge
  • Must be able to reliably commute to any VW location

Benefits:

  • Free VW membership
  • Pro Deal and industry discounts
  • Combined Sick/PTO
  • Company matching retirement plan
  • Health Insurance if full time (30+ hrs/ week)

To apply, please email a resume and cover letter to north-programs@verticalworld.com 


EXPERIENCED ROUTESETTER

Routesetting exists at the core of the climbing gym industry and is an integral part of the success or failure of a climbing gym. Great routes/boulders influence every aspect of a VW facility. From setting routes for our everyday members, to providing excellent teaching tools for our instructional classes, as route setter, you are responsible for creating amazing customer experiences through your work. At Vertical World, all of our setters must adhere to a high level of route setting standards that are required to maintain our product excellence. This not only includes exceptional route quality, but also high standards of safety and a positive teamwork-centric environment. All safety procedures must be upheld to the highest level and mutual respect is required. Our setting team is comprised of a committed group of climbers dedicated to upholding a high level of quality and excellence. Crews sets 3-5 days per week. They set top ropes, lead climbs, and boulders, for all abilities, ages, sizes, and grade levels. As a setting team we will strive to create a setting program that produces accomplished setters through multiple learning and growth opportunities. 

Location: Vertical World North 

Hours: 24 –36 hrs 

Reports to: Head Routesetter 

Compensation: Between $22- $26 hourly 

Work Location: 100% In-person 

This job description is not necessarily an exhaustive list of all responsibilities, skills, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, VW reserves the right to revise the job or to require that other or different tasks be performed. 

Responsibilities 

  • Setting 3-5 days a week 
  • Show up on time and ready to work 
  • Follow all VW safety protocols at all times 
  • Participate in all set up and tear down processes as outlined at each facility  
  • Stripping section of wall to be set for the day 
  • Washing dirty holds 
  • Setting the required number of routes/boulders problems that will meet VW’s standards of time, efficiency, and quality 
  • Maintaining a tidy, orderly, and safe setting area throughout the day 
  • Ensuring desired grade is hit consistently with initial skeleton 
  • Keep route management software up to date throughout setting day 
  • Forerunning 
  • Grading routes or boulder problems  
  • Being open to feedback and constructive criticism from peers and members 
  • Be willing to make necessary changes to your route/boulder o Ensuring all routes/boulders are not unnecessarily dangerous 
  • Hold sorting 
  • Hold room organization 
  • General maintenance of climbs and tags/tape 
  • Keeping up to date with training material from Head Setter 
  • Keep climbing wall surfaces and equipment up to VW and manufacturer standards 
  • Set for competitions and events 
  • Execute any tasks or goals from Head Setter or Gym Manager 

Expectations/values

  • Have safety at the forefront of every action 
  • Focus on the balance of efficiency of quality and strive to always become more efficient and more effective 
  • Hit grades that are assigned consistently 
  • Have a positive and collaborative attitude 
  • Be an exemplary team member 
  • Set high quality and engaging movement  
  • Strive to be a better setter every day and take opportunities for learning and growth when available 
  • Care the success of VW and the experience of the customer with every move 
  • Perform all tasks with an outstanding work ethic and pride for the job 

Preferred Experience and Abilities 

  • Previous commercial setting experience  
  • Ability to set 2-3 rope routes and 5-7 boulders in a day 
  • High access rope skills 
  • Self-motivated, hard-working, and able to act independently 
  • Previous experience working in an environment where feedback/constructive criticism is welcomed and desired 
  • Ability to deal with difficult circumstances with a positive attitude 
  • Ability to lead climb 
  • Competition experience and USAC certification 

Benefits  

  • Combined Sick/PTO accrual  
  • Free VW membership 
  • Paid professional development opportunities 
  • Access to industry pro deals 
  • Access to all Seattle area gyms 
  • Health care and dental if full time for 60 days 
  • Retirement plan after 2 years employment earning at least $5,000 per year 

Intangible Benefits 

  • Access to high level mentorship 
  • Many opportunities to set USAC Championship level events 
  • Exposure to elite level climbing athletes of all ages 
  • Awesome access to outdoor climbing and other outdoor activities 😉 
  • A relaxed environment that encourages climbing outside, training for and competing in comps, and a very family style atmosphere. 

To apply, please send resume and cover letter to Bret


ELEVATE CLIMBING WALLS – CONSTRUCTION

Check back soon for currently available positions!

Vertical World is proud to be an Equal Opportunity Employer. Here at Vertical World, we do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We pride ourselves in creating an inclusive and welcoming community in our facilities.