Groups FAQs
General Questions
Do those just watching need to fill out a Vertical World waiver?
o Yes, anyone going past the front desk needs to fill out a Vertical World waiver.
Who can fill out waivers for minors?
o Minors must have their waiver filled out by a legal parent or court-appointed guardian.
We filled out a waiver before, is it still valid?
o Waivers expire after 1 year and need to be completed every 12 months.
Rock Climbing Experience Specific Questions
Are reservations required?
o Yes, please schedule ahead of time on the website or by reaching out to us to ensure we have an instructor available.
Can we add extra climbers to our hour-long session?
o Yes, you can add 1 extra climber for an extra fee. If you have more than 5 climbers, you should book an additional climbing session to ensure that everyone has adequate time to climb.
Do you have food and drinks to purchase at your facility?
o Yes, we have snacks such as chips, bars, cookies and fruit snacks for purchase at the front desk. We have some cold beverages for purchase as well.
Do you have socks for purchase?
o No, you need to bring your own socks.
Can others boulder during the climbing session?
o Yes, they can purchase a day pass to climb during your session. Children 13 and under must be directly supervised by an adult while in the gym.
Can we bring people with us to help with the belaying during the climbing session?
o Yes, those who are Vertical World belay checked can assist in belaying. It is helpful if those also belaying take our belay test at least 24-hours before your group is at the gym. Those belaying and not climbing will not be charged.
Can we bring people with us to just watch?
o Yes, those not climbing will not be charged, though they do need to fill out a Vertical World waiver.
Groups, Parties & NFP Specific Questions
Can I bring outside food and drinks?
o Yes – just no alcohol due to permitting. Food can also be delivered to the gym, just let the front desk staff know at check-in to expect a food delivery.
Do you have fridge and freezer we can use?
o Yes, there is a fridge/freezer in the staff room that you can use, just let the front desk staff know at check in. Do note that it has limited space.
What is, and isn’t provided in terms of amenities?
o We provide tables and chairs in our designated party area. We do not provide utensils, food service, or decorations.
What time can we arrive?
o You can arrive up to 15 minutes before your scheduled time for check-in and set up. That is when the staff are ready for your group, and cleaned up from the previous group/class.
Can we take a break from climbing to eat?
o Yes, just let the instructors know if you’d like to break halfway through or at the end of your time slot.
Do you have food and drinks to purchase at your facility?
o Yes, we have snacks such as chips, bars, cookies and fruit snacks for purchase at the front desk. We have some cold beverages for purchase as well.
Do you have socks for purchase?
o No, you need to bring your own socks.
Can we add extra climbers to our two hour-long session?
o Yes, you can add up to 2 extra climbers for an extra fee. If you have more than 2 extra climbers, you should increase your package size to ensure that everyone has adequate time to climb.
Can others boulder during the climbing session?
o Yes, they can purchase a day pass to climb during your session. Children 13 and under must be directly supervised by an adult while in the gym.
Can we bring people with us to help with the belaying during the climbing session?
o Yes, those who are Vertical World belay checked can assist in belaying. It is helpful if those also belaying take our belay test at least 24-hours before your group is at the gym. Those belaying and not climbing will not be charged.
Can we bring people with us to just watch?
o Yes, those not climbing will not be charged, though they do need to fill out a Vertical World waiver.
KNO & KDO Specific Questions
Do we need to book our kids into these sessions ahead of time?
o If there is still space available, you can sign up at the gym. Register ahead of time to secure your spot.
Do you have food and drinks to purchase at your facility?
o Yes, we have snacks such as chips, bars, cookies, and fruit snacks for purchase at the front desk. We have some cold beverages for purchase as well.
Do you have socks for purchase?
o No, you need to bring your own socks.
Can we bring people with us to just watch?